Restaurant guide

Happy Thanksgiving Everyone! We are open for the very first time during this holiday due to high demand. We are open from 12-9pm. Stop in for a bite, for take out or dining!

Today's the day! We are Officially Re-opening!!!!! Come stop by to see our new fully remodeled restaurant! SHARE this post for an chance to win 2 free dinner plates! We are choosing a winner every hour ALL DAY! (Winners will be chosen at random, no purchase necessary to win, prize has no cash value, must be redeemed by 9/30/17)

It's official! Wong Wok has finished the remodeling process. We have been open this week for a soft opening to make sure our new kitchen staff is up to par. The official grand re-opening date is next Tuesday 9/12 !! We are very excited for all of you to stop by and see the new fully redone restaurant! We will also be running a new promotion every week starting next week for our customers, so stay tuned! Wong Wok is also looking to hire part time staff to join our team so please message us to setup an interview. We look forward to seeing all of you soon!

EXCITING NEWS! As many of you may have noticed, we have been working on our exterior remodel at our Sumner Ave location and it is now 90% finished. We will start our full interior remodel this Saturday 8/19/2017. We will be closed temporarily for interior remodeling for the next 2 weeks. We will be keeping everyone posted on a reopening date asap! We look forward to having all of our valued customers back for our grand re-opening! There are a lot of many exciting things we have planned for all of you ahead. Thank you!

UPDATE: Hello to all of our customers, First and foremost, Wong Wok would like to deeply apologize to everyone about our recent incident. We would also like to express our appreciation regarding all of your concerns. Throughout the past several days, Wong Wok has closed voluntarily to try to figure out how this situation came about. We have been working closely with the entire staff at Braman exterminators, and the Springfield department of health and human services to try to solve the rodent issue brought to our attention last week. Please see the attached inspection report filed on 4/14 by Steven Stathis, the director of the Springfield health and human services department. The report states we have zero violations regarding food safety and cleanliness or any type of risk factors. In the detailed description, the comments are as stated: “Met with pest control operator Braman Exter. He stated no traps were sprung and glue boards were empty. No Rodent activity was found. Kitchen and Food Preparation areas are clean. Basement area clean. You may re-open establishment” (please note we were not shut down, we closed voluntarily to take immediate action) We would also like to take this time to let all of our customers and the western MA community know, we understand we have a reputation to upkeep. We have been servicing Springfield, MA for over 25 years, and is the longest running Chinese cuisine restaurant in the area. We take all matters and concerns very seriously to ensure we keep our customers happy. We are also running another investigation into our produce deliveries to make sure that “We only get what we ordered”. We understand that this happens quite commonly to many grocery markets and restaurants, where pests and rodents can come in through produce deliveries. We have also heard and seen ALL of your comments, questions, and remarks. Starting this week we will be beginning Phase 1 of our COMPLETE remodel of the entire restaurant. We will also have new management coming in very soon to create better staffing and service. Lastly we are working with each individual chef to make sure our food and your favorite dishes exceed your expectations. Thank you again for being patient and such loyal customers. Wong Wok will officially Re Open on Monday April 17th. Regards, Luo Family – Owner of Wong Wok

Hello to all of our customers, Due to a recent complaint from a customer, Wong wok would like to apologize sincerely to have upset anyone who have dined with us that may have had a bad dining in experience. We will be CLOSING the restaurant for an entire business day to do an deep and thorough extermination of our entire premise. We hope you all understand that food safety and cleanliness is our upmost priority when we service our customers, both take out and dining in. We would also like to take this chance to let everyone know that Wong Wok restaurants have monthly roach/rodent maintenance as ALL restaurants should. Please see our attached picture to see our bills for the past 3 months. We don't want our customers to have to ever worry about our food quality or cleanliness. What you may have seen or heard through social media, does not represent who we are and our past 25 years of dedicated service to western MA. Wong Wok sincerely apologizes to everyone that has been upset by this incident. We will be closed until further notice. Regards, Managing staff at Wong Wok

Happy Thanksgiving to all of you and your families. We are thankful to have such great customers throughout the years. As you know Thanksgiving is the ONLY day Wong Wok is closed. So we hope you stay cozy indoors and enjoy some good turkey! Stay safe and warm everyone! Gobble Gobble.

We apologize as our phone lines have been down! If you are calling in for take out please be patient as we get this fixed ASAP! Also please stay warm and safe during this snow storm!

We hope you are all preparing some great food for Thanksgiving, because this is the ONLY day of the year Wong Wok doesn't open! Stop by on Wednesday to get your favorite dishes before Thanksgiving! We will re-open on our normal business hours on Friday the 28th. Stay warm, safe, and have a wonderful Thankgiving. Gobble Gobble!!

Wow, time sure flies! Can you all believe it's October already?! We have some great seasonal dishes coming up soon so make sure to stop by at any of our locations and ask! We hope you all are staying cozy in this breezy weather!

We hope you all have a safe and happy 4th of July weekend! HAPPY INDEPENDENCE DAY! We will be open on July 4th for those of you who are craving some Chinese BBQ such as our Marinated Ribs and boneless BBQ ribs!

For those of you who don't know, Chinese New Year just passed and it is now the year of the Horse! We wish you all the success happiness, and health that this year has to bring.

Wishing you and your family all the best for 2014! CHEERS!

We are open on New Year's Eve, and if you don't know this is our busiest night of the year! We hope to be apart of your friend's and family's New Year's celebration, so feel free to call in advance to make dining reservations and take out orders (please specify pickup time)